/root/support_center

ENCRYPTED CONNECTION

Operational Support Protocol

TorZon Market utilizes a decentralized, tiered support infrastructure designed to maintain operational security while resolving user issues efficiently. All communications are logged within the encrypted database and purged after 30 days of ticket closure.

MANDATORY: Do not use cleartext for sensitive data (private keys, tracking numbers, drop addresses). PGP encryption is required for all account recovery and vendor dispute communications. Failure to encrypt sensitive data will result in immediate ticket closure.

SYSTEM NOTICE: Blockchain confirmations are automated. Do not open tickets for deposits with less than 3 confirmations. Monero (XMR) deposits require 10 confirmations.

Live Metrics

Support Status: ONLINE

Avg. Response: 2h 14m

Active Disputes: 142

PGP Keys Loaded: YES

Onion Network: STABLE

Support Queue Load: 25%

Recommended

Internal Ticket System

The primary method for resolving order disputes, escrow releases, and vendor issues. Accessible only via logged-in sessions on the Onion network.

Launch TorZon

Account Recovery

Strictly for users unable to access their accounts due to 2FA loss or password issues. Proof of PGP ownership is mandatory for reset.

support@torzon-onion.online

Security Ops

Reporting channel for critical vulnerabilities and exploitation risks. Bug bounty rewards are paid in XMR based on severity.

security@torzon-onion.online

Verified Access Point: torzon4rzcg5sjjq63xmcn6usud4fhcz7zidpjbuiemtg2wiltv6pyid.onion

Administration Public Key

ID: 0x5E8912A0

PGP Key Copied to Clipboard

Support Pre-Checklist

01.

Ensure transaction has 3+ confirmations.

02.

Check the FAQ for general guidance.

03.

Encrypt sensitive data with PGP.

04.

Verify you are on a legitimate mirror.